Set up a loyalty punch card

Create your program

1. In the sidebar, click Rewards & loyalty, then open the Punch card tab.
2. Click Create Loyalty Program → (or + Create Program).
3. Fill in Program Name, Punches Required, Cooldown (hours) (the minimum time between punches for one customer; 0 = no cooldown) and Reward Description.
4. Pick a Card Icon and Card Color and check the Preview.
5. Click Create Program.

Change or pause the program

• Click ⚙ Edit Settings to change the cooldown, punches required or reward description, then 💾 Save Changes.
• Use Deactivate to stop the program. Past programs are listed under Past Programs.

Get cards to customers

• 💌 Send Loyalty Card emails a card to a customer without adding a punch.
• To add a punch, open Counter tools in the sidebar and use Add a punch (by customer email); a new customer is enrolled automatically.
• At the counter, staff usually punch cards from the DenAdvisor app — see Use staff mode to punch cards and redeem coupons.
• When a card is complete, the reward coupon is sent to the customer automatically.

Customers cannot punch their own cards — punches are always added by your team. Loyalty punches are for visits and never depend on leaving a review.