Create review rewards, coupons and deals

Create a review reward

A review reward is a coupon emailed to customers as a thank-you for feedback. It is issued whatever rating they give and is never for posting on Google.

1. In the sidebar, click Rewards & loyalty and open the Thank-you reward tab. Click + New thank-you reward.
2. Answer the questions: what the customer gets, how you would say it at the counter, and how long it is good for. Enter a POS code and create the same code as a discount in your POS so staff can apply it at checkout. The Name under More options is only for you.
3. Under Smart Value Engine, pick a Discount Type (% Off, $ Off or Free Item) and set Min Value and Max Value. DenAdvisor picks a value in that range by customer segment — never by star rating. Add Conditions (optional) such as “Dine-in only”.
4. Under Targeting & Anti-Abuse, choose who can receive it (All Customers, New Customers, Regulars, Loyal or At-Risk) and set Activation Delay (hours), Expires After (days), Cooldown (days between coupons per customer) and Max Uses (0 = unlimited).
5. Click ⚡ Create Review Reward.

Create a public deal

Deals appear in the DenAdvisor consumer app for everyone. Customers need a signed-in app account to claim one.

1. In the sidebar, click Send an offer, open the Deals tab and click + New deal.
2. Enter the deal name (customers see it in the app), what customers get and the POS code.
3. Choose the Discount Type, Expires After (days), Max Uses and optional Conditions.
4. Click Create deal.

Manage and redeem

• Each customer gets their own single-use code (for example THANKS10-A3F2). It can be redeemed once, and the customer gets a redemption receipt email.
• Use the buttons on each reward to view redemption history, pause or resume, edit, or deactivate it.
• To redeem at the counter, use Counter tools in the web dashboard (Scan card or coupon or Check a coupon), or staff mode in the app.