Frequently Asked Questions
Everything you need to know about DenAdvisor.
What is DenAdvisor?
DenAdvisor is an all-in-one customer growth platform for small businesses. It helps you collect customer feedback and Google reviews, run digital punch cards, and send coupon campaigns by email — all from a single dashboard.
How does review collection work?
You get a QR code for each of your locations. Customers scan it, rate their visit and share feedback. Every customer gets a one-tap link to review you on Google. Customers who rate 1–3★ can also send you a private message through an optional recovery form, and you are alerted instantly so you can make things right.
Can I thank customers for their feedback?
Yes. Offer a coupon or a free item as a thank-you when customers share feedback with you through DenAdvisor. It lands in their wallet, ready for their next visit.
What plans are available?
We offer Starter, Growth and Pro plans, plus custom Enterprise plans. Every plan starts with a 14-day free trial, no credit card required, and annual billing saves you money. See our Pricing page for current prices and a full feature comparison.
Can I manage multiple businesses?
Yes. The Growth plan supports up to 2 businesses and the Pro plan up to 5. Depending on your plan, each business can have multiple locations with their own QR codes.
How do digital loyalty cards work?
You create a digital punch card: choose how many punches are required, the reward, and the card color. At checkout, staff punch the card by scanning the customer's code in the DenAdvisor mobile app. Customers track their progress in the app, get reminders when they are close to a reward, and lapsed customers can receive win-back offers.
Is there a mobile app?
Yes! DenAdvisor has a free mobile app for iOS (App Store) and Android (Google Play). Customers use it to discover local businesses, browse deals, and keep their loyalty cards and rewards in one wallet. Staff use staff mode to scan, punch loyalty cards and redeem coupons.
How do coupon campaigns work?
You create coupons (% off, $ off or a free item) with an expiry date and usage limits. Customers can receive one after they share feedback, whatever their rating, or through an email coupon blast targeted at a customer segment (new, regular, loyal or at-risk). Each coupon is single-use and has a unique code that staff verify at the counter.
Can I add team members?
On Growth and Pro plans, yes — Growth allows up to 3 team members and Pro up to 10. The Starter plan is owner-only, with no additional team members. Roles are Owner, Admin, Manager and Staff; staff only see the business they are assigned to. Multi-factor authentication is on by default.
How do I cancel my subscription?
You can cancel anytime from the Billing page in your dashboard. Your subscription stays active until the end of the current billing period. You can choose to keep your data for future re-subscription or delete it permanently.
How can I get support?
You can reach us through the Contact form on our About page, or through the Support page in your dashboard if you have an account. We typically respond within 24 hours.